Waiter/Waitress

Job Summary

The Waiter/Waitress will take customer orders and serve food and beverages to guests in our restaurant. Always aware of guest satisfaction to deliver the perfect service experience. Ensure high quality of food and beverages to guests. Duties and responsibilities include, but are not limited to: servicing the guest in a friendly, efficient manner while maintaining a clean and safe work environment. guests must feel welcome, comfortable, and well attended to at all times.

 Key Responsibilities

• Provide the perfect service experience for restaurant patrons
• Ensure the guest feels important and welcome in the restaurant
• Ensure hot food is hot and cold food is cold
• Adhere to timing standards for products and services
• Look for ways to consolidate service and increase table turns
• Present menu, answer questions, and make menu recommendations
• Serve customers in an accommodating manner
• Must know all food liquor, beer, wine, and retail offered
• Apply positive suggestive sales approach to guide guests
• Pre-bus tables; maintain table cleanliness, bus tables, remove dirty plates
• Look for ways to avoid waste and limit costs
• Assist in keeping the restaurant clean and safe
• Provide responsible service of alcoholic beverages
• Deliver food and beverages to any table as needed
• Must follow all cash handling policies and procedures
• Report to property on time and in proper uniform
• Process payments of food and drink orders with the cash register
• Coordinate with kitchen staff to deliver accurate food orders

Minimum Requirements:

• High school diploma or equivalent; college degree preferred

• At least one year experience as a food server within a restaurant, hotel, or conference center operation
• Any related customer service/oriented experience will be considered
• Ability to comprehend and effectively communicate in English.

Executive housekeeper

Job Description

Executive housekeepers direct and control housekeeping operations and staff of the housekeeping department. An executive housekeeper, co-ordinates between housekeeping crews to inspect assigned areas to ensure standards are met. An executive housekeeper manages many priorities and demands and is able to solve problems, support staff, as well as perform the duties of a housekeeper when required.

Responsibilities:

• Establish and/or implement operating procedures and standards
• Plan and coordinate the activities of housekeeping supervisors and their crew
• Coordinate inspection or inspect assigned areas to ensure standards are met
• Apply human resource management skills, such as hiring, training, scheduling and evaluating performance.
• Communicate effectively, both verbally and in writing to provide clear direction in assigning housekeeping and laundry staff in details of work. Perform new hire requirements. Provide staffing, training, counseling, and performance reviews for housekeeping department.

Knowledge, Skills and Abilities:

• A secondary school diploma is required.
• A college diploma in tourism or business management is an asset, as Professional attitude.
• 5 years’ experience working in housekeeping is required.
• Previous supervisor or manager experience is an asset
• Communication skills such as recruitment and training
• Good customer service skills
• Purchasing and inventory skills is an asset.
• Knowledge of cleaning materials.
• Ability to work under pressure.

Competencies:

• Good communication skills.
• Strong leadership abilities and organization skills.
• Develop and implement housekeeping systems and procedures.

Housekeeper

Job Summary:

To maintain a clean, sanitary, comfortable and tidy environment for either private households or commercial establishments

Key Responsibilities:

• sweep, scrub, mop and polish floors
• vacuum clean carpets, rugs and draperies
• shampoo carpets, rugs and upholstery
• dust and polish furniture and fittings
• clean metal fixtures and fittings
• empty and clean trash containers
• dispose of trash in a sanitary manner
• clean wash basins, mirrors, tubs and showers
• wipe down glass surfaces
• make up beds and change linens as required
• tidy up rooms
• wash windows as scheduled
• sort, wash, load and unload laundry
• iron and press clothing and linen
• sort, fold and put away clean laundry
• operate mechanized cleaning equipment
• maintain all cleaning equipment and materials in a safe and sanitary working condition
• monitor and report necessary domestic repairs and replacements

Knowledge and Experience:

• high school diploma or equivalent preferred
• knowledge of cleaning and sanitation products, techniques and methods
• knowledge of cleaning sensitive materials
• Working knowledge of operating cleaning equipment.

Receptionist

Job Summary 

Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in the computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction. Arrange transportation for guests/visitors.

Key Requirements:

• Bachelor’s degree in Communications, Public Relations, or related field from an accredited Diploma, Degree in hotel management is a plus
• Excellent Computer and MS Office, Hotel IT system is a plus.
• Fluent in English and Arabic reading writing speaking
• One year experience as a receptionist or similar role
• Strong interpersonal and cross-cultural skills required
• A true desire to satisfy the needs of others in a fast-paced environment.
• Willingness to work nights, weekends, and holidays
• Must have a flexible work schedule and the ability to stand for long periods of time.

Competencies:

• Friendly phone manner a must
• Customer service attitude
• Excellent communication and organizational skills.

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Job Title: Housekeeper   Job Summary To maintain a clean, sanitary, comfortable and tidy environment for either private households or commercial establishments   Duties and Responsibilities

• sweep, scrub, mop and polish floors
• vacuum clean carpets, rugs and draperies
• shampoo carpets, rugs and upholstery
• dust and polish furniture and fittings
• clean metal fixtures and fittings
• empty and clean trash containers
• dispose of trash in a sanitary manner
• clean wash basins, mirrors, tubs and showers
• wipe down glass surfaces
• make up beds and change linens as required
• tidy up rooms
• wash windows as scheduled
• sort, wash, load and unload laundry
• iron and press clothing and linen
• sort, fold and put away clean laundry
• operate mechanized cleaning equipment
• maintain all cleaning equipment and materials in a safe and sanitary working condition
• monitor and report necessary domestic repairs and replacements

  Knowledge and Experience

• high school diploma or equivalent preferred
• knowledge of cleaning and sanitation products, techniques and methods
• knowledge of cleaning sensitive materials
• Working knowledge of operating cleaning equipment.

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Job Title: Waiter/Waitress Job Summary The Waiter/Waitress will take customer orders and serve food and beverages to guests in our restaurant. Always aware of guest satisfaction to deliver the perfect service experience. Ensure high quality of food and beverages to guests. Duties and responsibilities include, but are not limited to: servicing the guest in a friendly, efficient manner while maintaining a clean and safe work environment. guests must feel welcome, comfortable, and well attended to at all times   Responsibilities

• Provide the perfect service experience for restaurant patrons
• Ensure the guest feels important and welcome in the restaurant
• Ensure hot food is hot and cold food is cold
• Adhere to timing standards for products and services
• Look for ways to consolidate service and increase table turns
• Present menu, answer questions, and make menu recommendations
• Serve customers in an accommodating manner
• Must know all food liquor, beer, wine, and retail offered
• Apply positive suggestive sales approach to guide guests
• Pre-bus tables; maintain table cleanliness, bus tables, remove dirty plates
• Look for ways to avoid waste and limit costs
• Assist in keeping the restaurant clean and safe
• Provide responsible service of alcoholic beverages
• Deliver food and beverages to any table as needed
• Must follow all cash handling policies and procedures
• Report to property on time and in proper uniform
• Process payments of food and drink orders with the cash register
• Coordinate with kitchen staff to deliver accurate food orders

  Minimum Requirements:  

• High school diploma or equivalent; college degree preferred

• At least one year experience as a food server within a restaurant, hotel, or conference center operation
• Any related customer service/oriented experience will be considered
• Ability to comprehend and effectively communicate in  English.

Job Summary  Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in the computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests' satisfaction. Arrange transportation for guests/visitors. Key Requirements:

• Bachelor’s degree in Communications, Public Relations, or related field from an accredited Diploma, Degree in hotel management is a plus
• Excellent Computer and MS Office, Hotel IT system is a plus.
• Fluent in English and Arabic reading writing speaking
• One year experience as a Receptionist or similar role
• Strong interpersonal and cross-cultural skills required
• A true desire to satisfy the needs of others in a fast-paced environment.
• Willingness to work nights, weekends, and holidays
• Must have a flexible work schedule and the ability to stand for long periods of time.
• Friendly phone manner a must
• Customer service attitude
• Excellent communication and organizational skills